Terms of Service and Policies

Welcome to Triage Solution Private Limited. By using our website and services, you agree to comply with the following terms and policies. Please read them carefully.

1. Terms and Conditions

1.1 Acceptance of Terms

By accessing and using our website, you accept these Terms and Conditions in full. If you disagree with any part, please discontinue use of the website.

1.2 Intellectual Property

All content on our website (including images, text, trademarks, and logos) is the property of Triage Solution Private Limited. Unauthorized use of any content is prohibited.

1.3 Use of Services

Our services are to be used for lawful purposes only. Users are responsible for providing accurate information during registration or while making purchases.

1.4 Payments

All payments for services and products must be made using the payment methods available on our website. Triage Solution Private Limited is not responsible for errors during the payment process.

1.5 Limitation of Liability

While we strive to provide accurate information, we are not liable for any damages arising from the use of our website or services.

1.6 Amendments

Triage Solution Private Limited reserves the right to amend these terms at any time. Any changes will be communicated via email or website notifications, and continued use of the website will constitute acceptance.

2. Refund Policy

We aim for 100% customer satisfaction, but in the event you're dissatisfied, here are the guidelines for refunds:

2.1 Eligibility for Refunds

Refunds are available if the request is made within 24 hours of order placement, or if the product or service has not been delivered as promised.
For digital products, refunds are only applicable if there is a technical issue that cannot be resolved.

2.2 Refund Process

To request a refund, email [email protected] with your order details. Refunds will be processed within 7-10 business days and credited to the original payment method.

2.3 Non-Refundable Items

The following are not eligible for refunds:

Custom or personalized services.
Products or services that have already been delivered.

2.4 Late or Missing Refunds

If you haven’t received your refund within the stipulated time, check with your bank or payment provider. If the issue persists, contact us at [email protected].

3. Shipping Policy

3.1 Processing Time

All orders are processed within 1-2 business days. Digital products will be made accessible immediately after payment.

3.2 Delivery Time

Digital Services: Instant access after payment confirmation.
Physical Products (if applicable): Delivery within 3-7 business days.

3.3 Shipping Charges

Any applicable shipping charges will be displayed at checkout.

3.4 International Shipping

Currently, we do not offer international shipping for physical products, but digital services are available globally.

3.5 Order Tracking

For physical products, tracking numbers will be provided once the product has shipped.

4. Privacy Policy

We value your privacy and are committed to protecting your personal information.

4.1 Information We Collect

We collect personal information (name, email, phone number, etc.) that you provide during registration or when making purchases.

4.2 Use of Information

We use your information to:

Process orders and payments.
Provide customer support.
Improve our website and services.

4.3 Data Protection

Your data is stored securely, and we take appropriate measures to prevent unauthorized access. We comply with the Indian Data Protection Act and any other applicable regulations.

4.4 Third-Party Sharing

We do not share your personal information with third parties except when required by law or to process payments and orders.

5. Data Protection and Compliance

In line with the Indian Data Protection Act and RBI guidelines, we ensure that:

Your personal and financial information is stored securely.
Appropriate measures are taken to protect your data.
We adhere to the principles of data minimization and transparency.

For more information on our data protection practices, please contact [email protected].

6. Product/Service Information and Pricing

We provide accurate and up-to-date information on all our products and services. Prices are subject to change without notice but will always be clearly listed on our website.

6.1 Odoo ERP Implementation & Support

Basic Plan: ₹50,000 (with 30% off)
Advanced Plan: ₹1,00,000
Enterprise Plan: Custom pricing based on requirements

6.2 Microsoft Solutions & Cloud Services

Microsoft 365 Licensing: Custom Pricing per user/year
Azure Cloud Services: Custom pricing

6.3 AI-Powered Solutions

Attendance Management System: Custom Pricing (AI-based)
Security Systems: Custom pricing

6.4 Website Development & Digital Marketing

Basic Website Development: Custom Pricing
Ecommerce Website Development: Custom Pricing
Digital Marketing Packages: Custom Pricing

6.5 Data Backup & Management (Druva)

Backup Solutions: Custom Pricing
Cloud Storage Solutions: Custom pricing

7. Contact Us

For any questions or support requests, please contact us:

Triage Solution Private Limited

[Indian Operating Address]

Phone: +91 87665 17854

Email: [email protected]

Business Hours: Monday-Friday, 9:00 AM - 6:00 PM

8. Final Provisions

8.1 Governing Law

These terms are governed by and construed in accordance with the laws of India.

8.2 Dispute Resolution

Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in [Mumbai, India].